Originally posted by EHM-E4S
A problem has occured.
...
all programs are there, but not clickable.
...
Norton...
Matt,
Given you're young, I'm gonna guess that software purchasing isn't your "domain" (it's up to your folks is what I'm hinting at...)
As an IT professional I have nothing but disdain for anything written by the Symantec Corporation. It's universally slow and memory hoggy, and uninstalling is a pig of a job (and the company I work for uses Symantec AV Corporate... not my choice I hasten to add)
Try to convince your folks to buy either BitDefender AV or Kaspersky AV. I recommend both equally (I prefer Kaspersky but use BItDefender... go figure...)
Now, when you say your backdrop has changed, and you can't click on programs (I assume you mean on the desktop) that sounds for all the world like the old "take a screengrab of the desktop, make that screengrab the backdrop, hide/delete all the icons on the desktop..." gag. Does the start menu still work? Use the Windows key (with the flag on it) rather than the mouse...
Check your profile ( C:\Documents and Settings\<username> ) in Windows Explorer (WinKey+E) see if there *is* a Desktop folder in there, and if it still has contents... Have you tried booting into safe mode (with network) and seen if Network works OK there. It may not be quite as bad as it first looks...
Finally, there are a lot of "free" anti-virus tools out there if you still have Internet access. Avast! is free for home users, works well enough, and is what I use on all my FS PCs (I run a total of 5 PCs for flight sim, needless to say I only use BitDefender on two - my main PC (this one) and my laptop, as per the licensing agreement that comes with BitDefender... all the rest have Avast!)