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Tiscali broadband

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EHM-1838 Andrew:
Maybe Ive just been lucky but i have found the Tiscali customer support(both e-mail and phone to be excellent).
DOM The first thing they suggest i try is to connect my broadband modem directly to the phone line using a dial up cable without the filters and see whether i still get disconnected if i don't then it could be that my usual broadband cable is faulty if i do then its something else.So far i have to report that i have been online for about two hours now(with dial up cable)and have as yet NOT been disconnected.The only fly in the ointment is that when i run my broadband diagnostic programme its still showing a line error.(bt say line is okay)
cheers Andy

EHM-1838 Andrew:
Iam still on,Iam beginning to think iam on to something here must be three hours now and i would have had about five to ten disconections by now with my rj11 cable.
cheers Andy

EHM-1703 Philip:
Maybe it's the line filter? You can get one from PC World for less than a fiver if it is.

EHM-1838 Andrew:
I had a spare filter from tiscali  so i tried that but it made no  difference.The help line people said it was probably the cable itself.I have been online now for about three and a half hours(with my old dia lup cable and i still have not lost the connection.What i will do next is to reconect the rj11 plus filter and if it starts to cut of again i will buy a new rj11.
cheers Andy

EHM-1465 Dominic:
Good to hear that's working Andy - if you can confirm it's better over the next few days, I'll try the same myself and see if it fixes my connection problems too. Thanks mate!

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