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EHM-1365 Benjamin:
Hi Conrad...

I have been with BT for a few years and have found their service excellent - fortunately have not had to use an customer support, so cannot comment on that.

However, they started a while ago creating ridiculous packages/options for the service. I got in early and am uncapped, with 2Mb for a reasonable price. They have offered me upgrades in the past to the upto 8Mb, however the new 'options' were full of junk that I realkly don't want, and costing substantially more. So for now I am sticking with 2Mbps, and have no wish to leave BT due to the excellent service. I am also keeping well clear of the BT-Yahoo side of things!

EHM-1838 Andrew:
I use Tiscali and have now for about five years first with dial up and now broadband,i have heard people say terrible things about them but i have had no problems.I have used both there e-mail and there telephone help lines and they have been BRILLIANT! and i tell you why i think there so good,because there help centre is in India and the people working there are high quality.If they had been English you no what sort of service you would have got(try Dixon's PC world etc
PS one guy even rang ME  once to see if there advice  had helped me with a connection problem .
Had the same with Microsoft who also use an Indian based helpline there people where so helpful when i had buggered up my windows fiddling with the registry and had me up and running in no time.
TISCALI and MICROSOFT you should give your staff a pay rise and do take the time out to tell them   what a good service they are providing.
PPS sorry!got a bit side tracked there in short i have found tiscali to be excellent,SO far anyway
cheers Andy

EHM-1798 Conrad:
Hmm 2 things now, new ISP and new computer - great, thanks for the replies

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