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Kaspersky Anti-virus help needed!
EHM-1883 Matt:
Hi all,
I'm not the smartest at technical stuff, but this has confused me.
Whenever I search something into google, if I click on any result, it comes up with a different website which looks typically "adware-like". I just bought Kaspersky 2009 complete edition as it was reccommended to me by my computer technician and I made it do a full system scan. It came up with loads of corrupted files, but I cannot click the "disinfect all" button.
How do I get rid of these files?
EHM-2288 Glenn:
I hope I'm wrong, but I'm working as a computer technican, and often this can only be solved by doing a reinstall/recovery of Windows
This is because some of your system files can be infected, and the only way/easiest way to solve this is to take a complete reinstall
EHM-1883 Matt:
Oh dear.
Well, I'm going to call my Computer technician tomorrow, so hopefully he can shed some light into this. I'll tell you all what happens:[
EHM-2288 Glenn:
As I told you, hopefully I'm wrong about this. But that's the only thing I can figure out, with the reason you wrote here. When you can't delete or touch those files, it's almost every time because they are in use. When you enable a virus scan, you are not using many other programs at the same time.
The only thing I can figure out is to google for the antivirus program called: "Avast". Free of charge. Avast starts a scanning before windows starts up, and delete/repair broken files, before windows take those files in use. Maybe that can be a solution, if not, maybe your Virus program can be set-up to take a virus scan, before Windows starts. But hopefully the system files are ok, so that you don't need to take full recovery of your computer.
I'm looking forward to listen to the solution of this problem.
EHM-1883 Matt:
That's a shame because I had Avast installed and the reason I switched to Kaspersky is because it didn't work in detecting the virus :]
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