Community Discussion > Chit Chat

"Not Allowed" Notice

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EHM-2581 Dirk:
I have a notice coming up on our site when I sign in which is not a train (plane) smash but would like to resolve.   It reads  "Sorry, you are not allowed to view this file. Make sure you are connected to the server."
A Snipped copy is attached for perusal and it would be appreciated if some advice could be forthcoming as to how to get rid thereof.
Regards to all.

Dirk Uys

EHM-1465 Dominic:
Hi Dirk,

I've tried to find you an answer until Alexander or Murray respond to this - the only thing I could find was THIS WEB THREAD. This seems to indicate its an issue with Aeva media gallery but I'm not sure why it works for some people and not others. Hopefully the techie guys will post an answer...

EHM-2581 Dirk:
Hi Dom,

Thank you. It is bothersome, however I can live with it as long as it does not prevent me from using the site. It would be nice though if the problem could be resolved, of course.

Regards

Dirk

EHM-0654 Murray:
Dirk,

Given you appear to be the only person affected by this, could you help me out by giving me a little more information next time you see this?

When it happens (assuming Google Chrome, you didn't mention exact browser), right click on the error image and select "Copy image URL..." (other browsers will have similar menu items), then paste that URL in a reply here. That will tell me which item exactly is at fault (unless it's happening for all images in that box on the front page?)

Once I have that info, I can compare the permissions on it against other gallery items and look for differences. Don't fret, we'll get you through this one way or another ;D

EHM-0654 Murray:
And in the "to be going on with" category; are you seeing it only for certain images or all images? Are you logged into the site or guest viewing at the time? Answers to these two before the above would be most appreciated as I can start to organise my thoughts that way. The post Dom linked to suggests it's an Aeva issue, but goes no further than that, so I may well have to reverse engineer things... :(

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