EuroHarmony Community Forums

Archive => ProPilot => Old Forum => Support => Topic started by: EHM-1714 João on May 11, 2007, 02:25:16 am

Title: What\'s wrong?!
Post by: EHM-1714 João on May 11, 2007, 02:25:16 am

Hi!

There is something wrong with (my) Flight Logger.

I've locked a flight from Lisbon to Riga on a 767, and this information is correct on euroharmony's website, but when I click on the "ProPilot" button on the Flight Logger it keeps showing a flight I already did 2 weeks ago, from Lisbon to Luanda.

This problem has made me already loos a 7 hour flight from Luanda back to Lisbon...

Right now I'm unable to fly using the ProPilot system... what's wrong?!

Thanks,
João

Here is a screenshot:

(http://www.asasdosacores.net/privado/resendes/harmony.jpg)
(http://www.asasdosacores.net/privado/resendes/harmony2.jpg)

Title: What\'s wrong?!
Post by: EHM-1714 João on May 19, 2007, 04:57:10 pm

I still have the same problem! No reply from anyone of the staff?!

Title: What\'s wrong?!
Post by: EHM-1883 Matt on May 19, 2007, 08:05:21 pm

Try U2U-ing one of the MT. They don't seem to have noticed this thread.

Title: What\'s wrong?!
Post by: EHM-1703 Philip on May 19, 2007, 08:49:06 pm

João,

Sorry we have been really busy this week and it looks like your question got missed. I suggest you email Bruno at bruno@fly-euroharmony.com as he is the man that knows PP inside and out.

Thanks

Phil

Title: What\'s wrong?!
Post by: EHM-0948 Bruno on May 19, 2007, 08:49:14 pm

Hi there,

Please re-lock your flight and try again.
I don't know the problem yet, but I think it can be something related with the database migration.

Regards,

Title: What\'s wrong?!
Post by: EHM-1714 João on May 19, 2007, 11:38:15 pm

Olá Bruno,

I've just done what you said but I keep having the same problem. Seems like ProPilot is unable to get the updated information from the website.

João

Title: What\'s wrong?!
Post by: EHM-0948 Bruno on May 19, 2007, 11:46:08 pm

João,

Maybe there is still a problem at the DNS server spread action. Let's wait a little more until tomorrow evening so we can trace another ways to solve your problem.

Title: What\'s wrong?!
Post by: EHM-1714 João on May 23, 2007, 09:31:18 pm

Hello Bruno.

Propilot is still not updating. It keeps showing a flight I request a long long time ago.

João