Zero Rating

[EHM-1152 Thomas]

Here's a good one for you.  Somehow I managed to get a rating of zero for my flight.  Somehow I dont think thats possible.  Also I cant look at the details of the flight and I get this error message

JpGraph Error: A plot has an illegal scale. This could for example be that you are trying to use text autoscaling to draw a line plot with only one point or that the plot area is too small. Try increasing the graph size or correct the lineplot

How come that happened?

[EHM-0962 Zhen Yi]

a zero rating means that you made no errors in the flight

[EHM-1152 Thomas]

I don't think that is the case here though as I know that I made one error by forgetting to turn on my beacon lights before starting the engine.

[EHM-0948 Bruno]

Hi,

When it happens it is because something happened between your Flight Logger, Flight Simulator and Internet connection status.

Always make this procedure:

-> Start Flight Simulator.
-> Shutdown engines of the airplane and select the correct airplane.
-> Position your airplane on the correct gate.
-> Verify internet connection.
-> Turn on Flight Logger.

This is very important, because what happened it that the Flight Logger lost connection with the site, so we didnt recorded part of your flight.

This is a known bug that is going to be corrrected as soon as possible, so in that case, we will ALWAYS verify we we had the "Log Started" and "Log ended" Flight Logger ACARS values.
If not, the flight will not be accepted as a ProPilot one.

I am very sorry for this rules, and I also know that they are not too flexible. But unfortunately, right now, this is what is needed to have justice on the flight results.
We are also already thinking of ways to workaround this problems.

Regards,

[EHM-1152 Thomas]

Would it perhaps be possible to delete my previous flight and I will do it again?  I would like my rating to be real as opposed to just automatically zero! lol.

[EHM-0948 Bruno]

Hi Tom,

Unfortunately yes, we need to de-active as a ProPilot flight.
That flight will count to you flight hours, but will not count to your FAC.

When you make another flight, the FAC will be updated automatically.

[EHM-1152 Thomas]

So can I fly from EHAM or do I need to make the flight from EGLL again?

[EHM-0948 Bruno]

Well, actually your airplane was moved there and we cannot pull him back.

Due to the live system we cannot just pull it back because other pilots are expecting to see that airplane there.
Due to the travelling mode, your position is on your last destination. You need to wait 24 hours, so your travelling mode can be turned off, and after that you can make whatever flight you want to.

Regards,

[EHM-0948 Bruno]

It is corrected now. On your next flight, your FAC will be updated.