EuroHarmony Community Forums

Archive => EuroHarmony VA => Old Forum => EuroHarmony Main Forum => Topic started by: EHM-0948 Bruno on October 04, 2007, 07:23:22 pm

Title: Server downtime
Post by: EHM-0948 Bruno on October 04, 2007, 07:23:22 pm

Hello Bruno,

 

As a valued customer, PowerVPS is committed to keeping you informed about any changes in the status of your service with us. This email is to alert you regarding maintenance we will be performing on our network:

 

Start time (local): 10/14/07 at 02:00 am GMT -4

End time (local): 10/14/07 at 03:00 am GMT -4

Expected Outage/Downtime: 1 hour downtime

 

Servers Impacted: DVE5726 - host.fly-euroharmony.com

 

The purpose of this work is to perform software upgrades on our network devices to add additional features and security improvements.

 

During this maintenance window, you will experience one or more brief interruptions in service while we complete the maintenance activities; the interruptions are expected to last less than 1 hour downtime total. However, due to the complexity of the work, your downtime may be longer.

 

Our network operations engineers closely monitor the work and will do everything possible to minimize any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please feel free to reply to this e-mail which will open a support ticket in our helpdesk.

 

 

We appreciate your patience during this work and welcome any feedback. Thank you for being a PowerVPS customer.

 

Sincerely,

 

 

PowerVPS Support

Title: Server downtime
Post by: EHM-2029 Sotiris on October 04, 2007, 08:44:32 pm

Can they put a placeholder page from us with a message that we will soon be back?
Just we inform any visitors. (Our members will be informed and will click again later anyway)

Title: Server downtime
Post by: EHM-0948 Bruno on October 04, 2007, 08:49:56 pm

Unfortunately not possible Sotiris :(

Title: Server downtime
Post by: EHM-0654 Murray on October 05, 2007, 08:18:32 am

And for those who don't frequent the forum, I've turned it into a news block as well. Might it be worth making this an email NOTAM as well?

Title: Server downtime
Post by: EHM-0948 Bruno on October 12, 2007, 12:48:52 pm

Hello Bruno,



This is just a reminder of our planned network maintenance that we had previously sent out last week. If you recently signed up with us, this maintenance was scheduled prior to the start of your service(s).



As a valued customer, PowerVPS is committed to keeping you informed about any changes in the status of your service with us. This email is to alert you regarding maintenance we will be performing on our network:



Start time (local): 10/14/07 at 02:00 am GMT  -4

End time (local): 10/14/07 at 03:00 am GMT -4

Expected Outage/Downtime: 1  hour downtime



Servers Impacted: DVE5726 - host.fly-euroharmony.com



The purpose of this work is to perform software upgrades on our network devices to add additional features and security improvements.