Hi,
When it happens it is because something happened between your Flight Logger, Flight Simulator and Internet connection status.
Always make this procedure:
-> Start Flight Simulator.
-> Shutdown engines of the airplane and select the correct airplane.
-> Position your airplane on the correct gate.
-> Verify internet connection.
-> Turn on Flight Logger.
This is very important, because what happened it that the Flight Logger lost connection with the site, so we didnt recorded part of your flight.
This is a known bug that is going to be corrrected as soon as possible, so in that case, we will ALWAYS verify we we had the "Log Started" and "Log ended" Flight Logger ACARS values.
If not, the flight will not be accepted as a ProPilot one.
I am very sorry for this rules, and I also know that they are not too flexible. But unfortunately, right now, this is what is needed to have justice on the flight results.
We are also already thinking of ways to workaround this problems.
Regards,