Tiscali broadband

[EHM-1838 Andrew]

Has anybody here suddenly started to have problems with Tiscali broadband.?I have used it for years now both dial up and broadband and despite what Ive read about poor service have always been very pleased with it UNTIL NOW !i keep getting cut of all the time .This started about three days ago and is BLOODY irritating.Has anybody else started experiencing this?

[EHM-1612 Paolo]

Have you already called the "client help number"???
Paolo Mazzoleni EHM-1612

[EHM-1838 Andrew]

Hello there
No that is what i will try next.I have used there E-mail help line and they have been very helpful but they have actually suggested that i do call the helpline because they can do tests to check my line.
cheers Andy

[EHM-1465 Dominic]

Andy,

I've had exactly the same problem with Tiscali for a couple of months now but I've just kind of put up with it...

If you get any joy with the helpline I'd be interested as I'll give them a go if they're any good...

[EHM-1703 Philip]

I must admit, I have PIPEX ADSL and they are pretty good although PLUS NET seem to be the best rated ADSL provider at the moment. If you use the ADSL GUIDE Comparison checker, you see that Tiscali don't come off very well, expecially in the area of Customer Service.

[EHM-1838 Andrew]

Maybe Ive just been lucky but i have found the Tiscali customer support(both e-mail and phone to be excellent).
DOM The first thing they suggest i try is to connect my broadband modem directly to the phone line using a dial up cable without the filters and see whether i still get disconnected if i don't then it could be that my usual broadband cable is faulty if i do then its something else.So far i have to report that i have been online for about two hours now(with dial up cable)and have as yet NOT been disconnected.The only fly in the ointment is that when i run my broadband diagnostic programme its still showing a line error.(bt say line is okay)
cheers Andy

[EHM-1838 Andrew]

Iam still on,Iam beginning to think iam on to something here must be three hours now and i would have had about five to ten disconections by now with my rj11 cable.
cheers Andy

[EHM-1703 Philip]

Maybe it's the line filter? You can get one from PC World for less than a fiver if it is.

[EHM-1838 Andrew]

I had a spare filter from tiscali  so i tried that but it made no  difference.The help line people said it was probably the cable itself.I have been online now for about three and a half hours(with my old dia lup cable and i still have not lost the connection.What i will do next is to reconect the rj11 plus filter and if it starts to cut of again i will buy a new rj11.
cheers Andy

[EHM-1465 Dominic]

Good to hear that's working Andy - if you can confirm it's better over the next few days, I'll try the same myself and see if it fixes my connection problems too. Thanks mate!

[EHM-1838 Andrew]

Dom
I will keep you updated.
cheerts Andy